SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators connect data across the guest journey. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to automatically drive revenue and profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat visits & orders. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf. SevenRooms has been included on Inc.’s annual Best Workplaces for 2020 and Forbes’ Best Startup Employers 2020 lists.
The SevenRooms Guest Experience & Retention Platform gives hospitality operators total control and a complete, 360° view of their guests, across both on- and off-premise dining. Armed with these critical insights – and automated tools that save your staff time – you’ll create experiences and build relationships that keep guests coming back for more.
Acquire:
First impressions matter. With SevenRooms guest experience software, you’re in control of your digital experience and your brand is always front and center. Our reservation software, waitlist platform, and online ordering system help you acquire guests directly, save money, capture more data and create meaningful relationships built to last.
Engage:
It’s go time. No matter who is at the host stand or working the floor, they’ll treat every guest like a regular. SevenRooms’ data-driven reservation, waitlist, and table management tools help your team stay one step ahead in service while maximizing covers and making better service easier. Plus, we ensure you can bring the same level of personalization and hospitality to your takeout operations.
Retain:
Say “welcome back” to more guests. With automated surveys, you can capture feedback fast to encourage online reviews for positive visits, quickly smooth over negative ones, and show every diner you care. But that’s just the beginning. With SevenRooms guest management tools, staying in touch between visits is easy — and automatic. Hyper-targeted promotions and profile-driven campaigns are all automated, so you’ll see repeat business skyrocket while you focus on other tasks.
- Nationwide
- Worldwide
Events
- SevenRooms was honored in Build In's 2022 Best Places To Work Awards. Specifically, SevenRooms earned a place on the 100 Best Places to Work and 100 Best Midsize Places to Work New York City lists.
- SevenRooms was named to Inc. Magazine’s annual Best Workplaces list for 2022.
- Tech in Motion and the local community chose SevenRooms as a finalist for Best Tech Work Culture – Small to Midsize Employer for the 2021 Timmy Awards, in its seventh year of celebrating the best people and workplaces in tech across North America.
"We cut third-party fees by 50% by choosing a vendor that doesn’t charge per cover feesfor reservation booking. On top of that, the SevenRooms platform gives us a competitiveadvantage in the market. It powers our team with valuable, real-time data that enhancesour guest experience and supercharges our marketing efforts at the same time." - Arthur Li, CFO, Altamarea Group
“After many months of restaurant closures, and in a world where e-commerce is thriving, we are pleased to celebrate the return to dining and welcome customers back to Harrods for the unparalleled retail experience that we are celebrated for. We take pride in the dining experience that we offer at Harrods and through our partnership with SevenRooms, we are able to elevate this even further and tailor our customers’ individual experiences to suit their personal preferences. It’s this level of exceptional attention to detail and customer service that is so unique to Harrods that ensures our customers get the most out of their visits and return time and time again.” - Ashley Saxton, Head of Restaurants, Harrods
"SevenRooms gives us a 360degree view of our guests. We collect email addresses and profile information, and leverage those insights —including knowing if they’ve attended past events and what they’ve purchased — to be sure we’re targeting the right guests for future events and marketing efforts. - Melissa Strickland, General Manager, Otium