Founded in 1996, Coyle Hospitality Group is a market leader in designing and implementing programs for customer experience, quality benchmarking, brand compliance, and market research exclusively for all industries worldwide.
For Businesses Whose Life Blood is Customer Service…
Coyle actually can be everywhere at once. Whether it be New York, Hong Kong, Paris, Tahiti, Bhutan, or even Antarctica (yes, we have done work in Antarctica), our panel is poised and ready to bring business intelligence to you.
Fast Facts about Coyle:
- Areas of expertise: Hotels, Resorts, Restaurants, Cruises, Timeshares, Retail, Cannabis, Real Estate, and other high-touch experiential industries
- Facilitated over 200,000 evaluations since 1996
- Serving markets around the world
- Worldwide network of 40,000 professional evaluators that represent your true guest demographic
- GDPR complaint
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We do the hard work; we make it easy.
With Coyle, you get:
-Customized measurement programs that fit you.
-Immediate program deployment.
-Competitive Set and Industry benchmarking data.
-Secure/online deliverables.
-Unparalleled support and client care.
-Proprietary market research and analysis.
Global Compliance Auditing:
Franchise Compliance-
Make sure your franchisees maintain brand integrity, uphold purchasing agreements, accurately report financials, and maintain integrity. We work with all types of franchises including service businesses, restaurants, hotels, healthcare, real estate, and more.
A custom-designed audit program is easy to set up. With minimal franchisor effort, Coyle can construct an actionable program for your brand. ROI is easy to calculate as franchise compliance audit often reveal missed revenue opportunities.
Mystery Shopping-
The process begins with an understanding of your business. What’s important to your customers? What inspires their loyalty? What differentiates your franchise from competitors? Evaluators will visit your location and rate every aspect of the customer experience, giving you objective, detailed feedback. Unlike competitors, Coyle covers the entire world and has since 1996.
Quality Assurance Audits-
Brand standard audits and comprehensive reviews are available. Coyle’s data provides industry benchmarks and insights on best practices. It allows you to gauge your successes and pinpoint any shortcomings. Use it to perfect your operation for breakthrough results.
Brand Compliance-
Your brand represents the soul of your company. It’s how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth. We’ll evaluate each of your brand’s locations to make sure they’re upholding your standards.
Market Research-
Whether it’s a quick survey to gauge customer satisfaction or a focus group to vet a new product, we’ll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward. Eliminate the guesswork. With the right market research, you get actionable insights and can make decisions with confidence.
